Privacy Policy

At Nakuru College of Health Sciences and Management (NCHSM), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Digital Learning Portal.

1. Information We Collect

Personal Information:

• Full name and student/staff ID
• Email address
• Phone number
• Program of study or department
• Academic records and progress
• Login credentials and activity logs

Technical Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Cookies and similar tracking technologies

2. How We Use Your Information

• To provide and maintain the Digital Learning Portal
• To authenticate your identity and secure your account
• To track academic progress and generate reports
• To communicate important updates and announcements
• To improve our services and user experience
• To comply with legal and regulatory requirements

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity (to provide educational services)
• Legal obligations (compliance with education regulations)
• Legitimate interests (improving our services)
• Consent (where you have provided explicit consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• College faculty and administration for academic purposes
• Service providers who assist in operating the portal
• Legal authorities when required by law
• Accreditation bodies for compliance purposes

5. Data Security

We use administrative and technical safeguards intended to protect personal information. The specific safeguards available may vary by service and system. No online system can be guaranteed completely secure; please do not share passwords or send sensitive personal information through an unverified channel.

6. Data Retention

We retain personal information only for as long as needed for the purpose for which it was collected, subject to applicable legal, regulatory, academic-record and dispute-resolution requirements. Retention periods may differ by record type; contact the college for information about a specific record.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Data portability where applicable
• Withdraw consent at any time

8. Cookies and Tracking

The portal may use cookies or similar technologies needed for login, session management, security and service operation. Public pages may also load third-party services such as analytics, fonts or embedded resources. The technologies in use can change; review your browser settings and any notices presented by the relevant service.

9. Third-Party Links

The portal may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

10. Children's Privacy

The digital services are designed for the college community. If you believe information about a child has been submitted inappropriately, contact the college using the details on its official Contact page.

11. International Data Transfers

Some third-party technology providers may process data outside Kenya. The location and safeguards depend on the service used; contact the college if you need information about a particular service or record.

12. Updates to This Policy

We may update this Privacy Policy periodically. The version published on this page is the current website version; users should review it when using the services.

13. Contact Us

For privacy-related questions or requests to access or correct personal information, contact Nakuru College of Health Sciences and Management through the official details on the Contact page. The published college email is info@nakurucollegeofhealth.ac.ke. Please do not send passwords or unnecessary sensitive information by email.

14. Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.